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Frequently Asked Questions

How are prices so competitive?

Q: With the wide list of services you provide you give with each cleaning how can your prices be so competitive?


A: Simple. Zen Maids is not merely interested in getting you as a customer once, we build lasting relationships with our clients. Over time our loyal clients have helped us to grow, and we show our appreciation for that relationship.

Can I purchase your service for someone else?

Q: Can I purchase your service for someone else?

 

A: Yes. Zen Maids has a gift certificate program which allows you to give the gift of a clean fresh home to a friend or loved one. Our gift certificates are great ideas for weddings, birthdays, new moms & dads or just a very original way to say "I'm thinking of you." With the Zen Maids experience, no detail is too small. We can even arrange to have that 'hard to get video' waiting for you in your DVD!

What will it cost to clean our home?

Q: What will it cost to clean our home?


A: Zen Maids is not a cookie cutter cleaning service, and one reason for our growing membership is our approach to pricing. We believe no two homes are exactly alike and so your cleaning needs are customized to suit your family's needs and budget.  Call or email us for an estimate and visit our pricing page.

What areas do you service?

 

Q: What areas do you service?


A: View the ZenMaids Map.
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ZenMaids is a growing company with up-and-coming business opportunities opening up in many areas. Currently we service the following areas:

 

  • San Diego, CA
  • Palm Springs, CA (Coachella Valley).

 

Are you insured and bonded?

Q: Are you insured and bonded?


A: Yes. Zen Maids is insured and bonded.

What if I need to change the scheduled cleaning?

Q: What if I need to change the scheduled cleaning?


A: Just give us a call 24 hours in advance!!

What if my cleaning falls on a holiday?

Q: What if my cleaning falls on a holiday?


A: If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service. Also, as a courtesy we make sure that we always call or email you the day before to remind you of your appointment.

Do I have to be home when the team comes?

Q: Do I have to be home when the team comes?


A: Most of our customers are not. Ideally you can arrange for the concierge at your building to release a key to us each time; or you can provide us with a key. For added security, keys are coded individually and cross-referenced separately. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a $30 lock – out charge.

Do I need to provide any supplies or equipment?

Q: Do I need to provide any supplies or equipment?


A: For your convenience, cleaning equipment (ORECK vacuum, broom, ORECK canister vacuum, and clean towels and cleaning supplies) are provided by Zen Maids. We would be pleased to accommodate you should you wish us to use your own preferred equipment.

What about worker's compensation insurance or taxes?

Q: Am I potentially liable for worker's compensation insurance or taxes?


A: Many homeowners are not aware of their potential personal liability for work-related injury and social security taxes for independent home-service workers. Don't worry. Zen Maids takes care of this for you by never hiring independent contractors. We only use OUR employees, which makes them OUR responsibility – not yours.

What if something is damaged when my home is cleaned?
Q: What if something is damaged when my home is cleaned?
A: We treat your home with the greatest care; however, should damage or breakage occur while we are cleaning your home, we will make every effort to have the item repaired, or replaced if it cannot be repaired. Insurance claims will be filed when appropriate.
At what time will the cleaning team be at my home?

Q: At what time will the cleaning team be at my home?
A: Our normal work days are Monday through Friday, 8:00 a.m. to 5:00 p.m. While in most cases it is not possible to give a specific time to be at your home, but we can give you a 2-hour arrival window.
What will Zen Maids do in my home?
Q: What will Zen Maids do in my home?
A: Our free in-home estimate allows us to better understand your cleaning needs and expectations. Our service includes cleaning baseboards, pictures, lampshades, knick-knacks, window-sills, furniture, and basic light fixtures, and vacuuming throughout. Cupboard fronts are spot-cleaned, floors are washed, and the kitchen and bathrooms are cleaned. Visit the Services Page for a more in-depth list. We can easily customize a cleaning program to fit your home’s unique needs.
Do I have to do anything before the cleaning?
Q: Do I have to do anything before the cleaning?
A: In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, toys, and other household items.
How will our relationship work?
Q: How will our relationship work?
A: Since we know we must earn your continued patronage on each visit, we don't use contracts. We depend on open communication and your candid evaluation of our service. If you are happy, tell a friend. Also, let us know of ways we can serve you better.


Trustworthy and Professional

Coldwell Banker Concierge Palm Desert Chamber Member